It started because I had the personal account I had recently created restricted and I couldn’t log into it. So I reached out to see why it said it was restricted as I hadn’t been sent any kind of email or notification. I had three accounts (one was an older mistake) but only the most recent one had been restricted and wouldn’t let me log in.
Created in 2008 and had forgotten it until recently. I think I stumbled on it trying to use the same email address for the personal account (and I wasn’t trying to keep this one but I’m disclosing that it existed and that it was a mistake account with nothing on it):
Correct business account (created 2010):
Personal account (created 2023):
I created the personal account because I wanted to get more involved in the WordPress community and wanted to access the WordPress Slack account as myself.
But I wanted to keep my main business brand account in case I ever created any plugins and wanted my business to support that and have more flexibility to scale.
The response to asking why the personal account was restricted was: https://wordpress.org/support/guidelines/#do-not-create-multiple-accounts
I was then point blank told I wasn’t allowed to have both a business and personal account.
And things did not get better from here.
What this has made me very aware of is that:
There is also no obvious appeals process in this type of situation.
It appears to allow judge and jury by one volunteer.
IF a WordPress.org volunteer deleted my account entirely…
Deletion of my WordPress.org account would not prevent me from using WordPress or the plugins for my site or client sites. Which is good and really vital for an open-source project in my opinion.
IF I had plugins or themes on WordPress.org I would however lose something if I were banned. Anyone using those would lose the ability to autoupdate via the normal methods. THIS is deeply troubling.
Get on the wrong person’s side while you have a plugin or theme on the wordpress.org directory and it could look like you’ve abandoned a project.
I really do not like single points of failure and I see the lack of appeals process as a single point of failure with regards to the WordPress.org plugins and theme directories.
This is a serious flaw in WordPress.org in my opinion and needs to be looked into.
Summary of where my account stands if you don’t want to read the lengthy timeline:
- I was initially told I could not have a company account.
- I deleted all other accounts in order to prevent the volunteer from deleting the one that was important to me.
- As of Feb 18 2024 the anonymous volunteer has now just contradicted what they said claiming my accounts were personal accounts and told me that what I have left IS a company account. I’m not allowed to post as a company in the forums (not what I was requesting in the email but apparently they didn’t want to read what I wrote.)
- So I’m going to attempt to set up a new personal account since my company account is not allowed to post in the forums. I’m not up for that tonight but I will update here if more changes happen.
Key points from the WordPress.org website that I brought up repeatedly:
“A company may register a brand account with a verifiable company email.”
“Individuals are not permitted to have and use more than one account on WordPress.org, in order to maintain accountability for actions and to prevent anonymous abuse.
Companies are permitted to have a separate account to own and manage their plugins and/or themes.”
Past this point my formatting needs some work but it’s a full timeline of what happened AND the thoughts I had as this nightmare correspondence unfolded
Read the full thing after the break…Continue reading WordPress.org account problem & lack of appeals process